What is WPS Office Refund Policy?

1. WPS Office Refund Policy

Virtual products are delivered instantly once purchased. We do not offer unconditional refunds, regardless of whether you have used a Premium service. Thanks for your understanding.

If you do not want to be charged automatically in the next subscription period, you can cancel the subscription before the end of the current subscription period. For more information, see How to cancel and restart a subscription.

If you encounter the following situations, you can contact the customer service to help you resolve refund problems.

1. Some Premium benefits are unavailable because a fault occurs in the service (occasional situation where this problem does not result from network failures).

2. You have purchased the same service multiple times due to an error. For more information, see What to do if I am charged multiple times.

2. Query the progress of your refund

If your refund request is approved, the refund will be automatically returned to your original payment method within 5-30 business days. Pay attention to the amount change in your account and wait patiently. If you want to query the progress of a refund, contact the bank associated with your original payment method because the refund is processed by the bank.