Why am I unable to start or use WPS Office?

We are sorry for the bad experience you went through because WPS Office is unavailable.

Perform the following steps to check and solve your problem:

1. Check the version of your WPS Office. If your version is earlier than 16.7, the problem may result from specific system compatibility restrictions. We recommend that you upgrade WPS Office to the latest version from the app store and try again. This way, most of the problems of unable to start WPS Office or crash problems can be solved.

2. Check the version of your WPS Office. If your version is later than 16.7 or the problem persists after you upgrade WPS Office to the latest version, send your information to the customer service. We will be happy to help you solve this problem.

(1) Your region or country

(2) Screenshot or screen recording of the problem

(3) Your WPS Office user ID

(4) Your WPS Office version number (Choose Me > Settings > About to view the version number of WPS Office, such as 15.3.0.)