Help Center

Payment Issue

Basics

Writer

SpreadSheet

Presentation

Will I be reminded that the subscription is successful or to be renewed?

Windows

Android


Yes. We will send payment/renewal related email notifications to the email address of the account you used when purchasing the WPS Premium plan, including the following cases:


1. Trial order created successfully

Time: when you purchase our trial WPS Premium product in the client or on the official website

The subject line of the email may be: Your WPS Premium is Now Activated! Open for Details.


2. Direct payment made successfully

Time: when you purchase our direct payment WPS Premium products in the client or on the official website (subscription/non-subscription order)

The subject line of the email may be: Confirmation: We Received Payment for Your WPS Premium Subscription.


3. WPS Premium free trial ends in three days

Time: three days before the trial subscription plan you purchased starts charging

The subject line of the email may be: Your WPS Premium Free Trial Ends in 3 Days!.


4. Renewal in three days

Time: three days before the renewal of the subscription plan you purchased

The subject line of the email may be: Your WPS Premium Will Renew in 3 Days!.


5. Successful renewal

Time: when your subscription is successfully renewed

The subject line of the email may be: WPS Premium Subscription Renewed.


Currently, our email notifications only support English, and more languages will be available soon.


Note:

You may not receive certain email notifications in the following situations:

1. You did not provide any email information when purchasing our product, and we cannot send notification emails of any type.

2. You purchased a non-subscription plan which does not require automatic renewal, so you will not receive renewal reminder emails.


Not what you're looking for?

You can join our group and post your questions, or submit feedback to our customer service for support.
facebook Join our Facebook Group